Team Motivation: Driving Superior Customer Service
Motivation and Customer Service are essential in higher education. The interaction between administrators, faculty and students is very important for the institution and academic success. In this workshop, Cengage TeamUP will provide spport for the development of these very important topics and relationships
When: Friday, May 31, 2013
Spencerian College Lexington Campus
For additional information, download the registration information here: Team Motivation and Customer Service Workshop Registration
Friday, May 31, 2013 from 10:00 a.m. – 3:00 p.m. Eastern Time
Spencerian College, 1575 Winchester Road, Lexington, KY 40505
Cost: $25 for KACCS members registered before May 20, 2013
For more information, download the event registration information here: Team Motivation and Customer Service Workshop Registration
Join us for the 2013 KACCS Educational Conference and Annual Meeting
Thursday, August 22 – Friday, August 23, 2013 from 9:00 a.m. – 4:30 p.m. (ET)
Holiday Inn Louisville East, Louisville Kentucky
Sponsorship details including Event Information, Registration Forms and Available Sponsorship Opportunities can be downloaded here:
- Career College Day at the Capitol
- President’s Corner
- Legislative Update: 2013 General Assemby Comes to a Close
- Guidelines for Military and Veteran Student Success Released
- Spencerian College Students Present at Statewide Conference
- Three Benefits of Using 21st Century Technology in the Classroom
- Mark Your Calendar for Upcoming KACCS Events
- Veteran Finds Comfort in Fellow Veterans at National College
- Student Success at Daymar
- Registration Information for Spring KACCS Workshop
Location: Sullivan University
Job Title: Chief Academic Officer
Department: Academic Affairs
Reports to: Chief Executive Officer
Supervisor of: Director of Institutional Research, Registrar, Director of the Evening Division, Assistant Dean for Compliance/Licensing, Ombudsman, Graduate School, Director of Library Services, all academic department Deans (except for the Dean of the COP), and the Administrative Assistant.
The Chief Academic Officer provides leadership, vision, motivation, organization and evaluation to all academic departments, levels and divisions across and throughout the University (with the exception of the College of Health Sciences and Pharmacy). By working with the leadership at each location, this position provides general oversight and ensures consistency of all academic functions across and throughout Sullivan University’s multiple campuses, levels and divisions. The Chief Academic Officer serves as an executive level administrator and acts as proxy for the Chief Executive Officer in his/her absence.
Essential Job Functions
- Maintains and supports an effective group of associates, deans, associate/assistant deans and chairpersons to assist with routine academic business, faculty development and curriculum revision.
- Supervises all undergraduate and graduate programs except for those in the College of Health Sciences and Pharmacy.
- Reviews and assures appropriate credentials for the University faculty.
- Promotes and ensures ongoing faculty development
- Promotes and ensures ongoing compliance with SACSCOC Core Requirements, Comprehensive Standards and Federal Requirements.
- Serves as the University’s official liaison for SACSCOC and KCPE.
- Leads in building and maintaining a culture of assessment and continuous improvement.
- Ensures consistency of programs, instruction, and academic customer service at and throughout all University locations and divisions.
- Supervises Registrar, Director of the Evening Division, Assistant Dean for Compliance/Licensing, Ombudsman, Director of Institutional Research, Director of Library Services, Graduate School and all academic department Deans (with the exception of the College of Pharmacy) and the Administrative Assistant.
- Coordinates and approves text selection, syllabi construction, and class scheduling.
- Serves as the point person for assuring the accuracy of program versions in Campus Vue.
- Oversees the activities of the academic council, curriculum committee and other faculty driven organizations and activities.
- Oversees student evaluations of instructors.
- Ensures that the Kentucky Council on Postsecondary Education and SACSCOC are queried, notified, and/or are alerted to the University’s plans to offer new programs or alter existing programs.
- Ensures that the University is in compliance with the regulations of the various states in which the University solicits students.
- Leads the annual revision of the University Catalog.
- Leads all accreditation reaffirmation efforts and licensing requirements.
- Reviews policies and procedures, recommends changes as needed to the CEO when not within the scope of the CAO’s authority.
- Ensures that all online classes have qualified faculty and that course content and student learning is equivalent to campus based courses.
- Works collaboratively with the VP for Health Sciences/Dean of the College of Pharmacy.
Non-essential Job Functions
- Handles other tasks as they emerge or are assigned by the CEO.
- Performs other duties as assigned.
- An earned doctoral degree required.
- Working knowledge of school administration processes.
- Knowledge of sound human resource practices and procedures.
- Knowledge of Microsoft Office and Campus Vue software and other related programs and technology.
- Ability to communicate effectively, both oral and written.
- Ability to work collaboratively with other team members and departments.
- Ability to manage time effectively, handle multiple priorities and observe deadlines.
- Ability to work with minimal supervision.
- Ability to maintain confidentiality.
- Must be able to sit and/or stand for extended periods of time.
- Must be able to hear and speak well enough to communicate with students, faculty, and staff face to face and via the telephone.
This job description lists the major responsibilities of the job title listed. By no means is the job limited only to the responsibilities listed. Cooperation between employees is expected during periods of heavier than normal workloads and revisions to these duties on either a temporary or permanent basis is possible.
March 4, 2013
The Kentucky Association of Career Colleges and Schools applauds the Association of Private Sector Colleges and Universities (APSCU) for their recent release of the “Report of the APSCU Blue Ribbon Taskforce for Military and Veteran Education,” which provides recommendations and suggestions for improving the educational experience of military and veteran students. The taskforce’s recommendations come after a careful review of policies, processes and procedures employed by postsecondary institutions and corresponding services being provided to military and veteran students in higher education. The Blue Ribbon Taskforce was composed of institutional leaders of campus military programs, state leaders and representatives of Veteran Service Organizations who served as special advisors. These recommendations will help military and veteran students receive the proper training and skills necessary to succeed in the civilian workforce by leveraging the benefits they have earned through brave service to our nation while in uniform.
General James E. Shane (Ret.) of the Sullivan University System and the Blue Ribbon Taskforce Committee stated, “As a member of the APSCU Blue Ribbon Task Force, it was our goal to develop a set of guidelines which would not only assist the post-secondary institutions to develop and refine their programs for our military and veteran students, but to clearly demonstrate our commitment to assisting them in being successful in pursuit of their educational goals. The taskforce members strongly felt that all young Americans who served our country deserve a quality education and every institution should be held to a standard which exemplifies our commitment to excellence.”
The recommendations in the Blue Ribbon Taskforce address: consumer information, enrollment and recruitment; institutional commitment to provide military and veteran student support; promising practices for ensuring military and veteran student success through student services; and establishing institutional research guidelines for tracking military and veteran student success.
Kentucky career colleges and schools have been and continue to be committed to the success of military and veteran students. Sergeant Jason Stewart said of his experience as a student at National College, “It’s got deep military roots. That was part of its appeal, as well – how friendly the staff and faculty and the school itself was to veterans. The president is a veteran – Special Forces Vietnam. He’s done and seen some incredible things. They have an understanding of what it is to be a veteran and the sacrifices that come along with that.” Jason is a Business Administration-Management and Office Technology Professional Programs major.
Current student, SPC James Fleig stated, “I decided to come back to school after my deployment as it was an eye opener. I realized that by joining the military right after high school, I haven’t necessarily experienced one of life’s best offers. I spent three months doing research on colleges, trying to decide which would offer me the most in my education. ATA College has been the best experience I could ask for from a college, ranging from flexible class times to making sure that every student has the best learning capability. ATA College has worked with my military schedule and benefits with great expertise in their fields.” James is enrolled in the Limited Medical Radiography Occupational Associates Degree program.
Jason’s and James’ educational experiences are only two shared by hundreds of military students enrolled in career colleges throughout Kentucky.
The recommendations proposed by APSCU’s Blue Ribbon Taskforce can be viewed here.
For updates on the current status of legislation relevant to KACCS members, click here.
- Career College Day at the Capitol
- Spencerian College Recognized for Over a Century of Excellence
- President’s Corner
- Legislative Update
- Online Training Center
- Army Veteran Becomes Maintenance Supervisor After Earning Associate’s Degree
- Nursing Program in Owensboro
- Practical Nursing Student Helps Save a Life
- Chef Ryan is Making a Difference in a Local School Cafeteria
- President’s Higher Education Community Service Honor Roll School Recognized
- Service Learning Opportunities at National College
- Winter Workshop Registration